Ruoth policies
Returns & Refunds
Digital design purchases and physical products have different fulfilment and return conditions.
Last updated: 16 October 2026
Digital purchases
Digital design access is delivered after confirmed payment. If access is missing, duplicated or materially different from the description, contact support with the order number so we can investigate and provide the appropriate remedy.
Physical products
Physical recipe cards and gift boxes are not presented as available until fulfilment is live. When launched, product-specific return windows, exclusions and return instructions will be shown before purchase.
How to request help
Contact support with your order number, account email and a short description of the issue. Statutory consumer rights remain unaffected.
Questions? Contact Ruoth support.